Terms & Conditions
SALES CONDITIONS
All purchases made from our site are subject to the discipline of Legislative Decree. 185 of 22/05/1999 regarding distance contracts.
WHAT DOES A DISTANCE CONTRACT MEAN
By online sales contract we mean the distance contract, i.e. the legal transaction having as its object the purchase of products, stipulated between DTB based in Via Santo Stefano, 80 - 40125 Bologna (BO) - ITALY, and a consumer , carried out remotely, through the telematic network, on its website.
PRICES OF SALES
All prices indicated in the DTB online catalog are inclusive of VAT.
The payment of the price and the relative shipping costs can be made by the consumer only through the methods indicated in "Payments". Prices can be changed at any time, without notice.
The payment of the price and the relative shipping costs can be made by the consumer only through the methods indicated in "Payments". Prices can be changed at any time, without notice.
PAYMENT
The items ordered must be paid in advance using a payment method present in "Payments".
ISSUE OF THE DOCUMENT THAT CERTIFIES THE PURCHASE
DOUBLE TROUBLE BOLOGNA undertakes to issue a purchase receipt or, if requested, an invoice certifying the purchase by the Consumer. This receipt will be sent inside the package containing the purchased item.
WARRANTY ON PRODUCTS
In the event that the product has manufacturing defects (such as stains, broken buttons or zippers, bad seams, ...) it is the obligation of DTB to apply the same conditions provided for by the legislation on the right of withdrawal. All those products that have details (fraying, tears, uneven washing, etc.) that are part of the product and that make it its peculiarity do not fall into the category of manufacturing defects. If the product arrives to the Customer in a state of damage caused by shipment, DTB does not assume any responsibility in this regard, as the packaging made by it falls within the provisions provided by the express courier.
AVAILABILITY OF PRODUCTS
DTB reserves the right to accept or decline any orders that will be placed and in any case until the goods are sold out. The items for sale may be temporarily unavailable, in this case Messrs. Customers will be notified by e-mail within a maximum of seven days of receipt of the purchase order. In the event that the ordered item is no longer available, we make use of the right to cancel the request received, re-crediting any amounts paid.
SHIPMENTS AND WITHDRAWAL
The ordered items will be shipped with the shipping method selected in "Shipping Method".
The goods travel at the buyer's risk, therefore Messrs. Customers that any claim for damage to the goods must be communicated immediately upon receipt of the goods, signing the receipt with reservation indicating the type of damage.
The Customer is protected by the Italian legislation regarding the Right of Withdrawal (Legislative Decree 206/2005).
If for some reason the customer is not satisfied with the order he can exercise the right of withdrawal (refund, replacement of the article) within 14 working days from the date of receipt of the package.
The customer must ensure that he has complied with the following conditions of withdrawal:
The products must not have been used, modified, washed or damaged
The identification tag must still be attached to the products with the disposable seal
Inside the package there must be a purchase receipt and / or purchase invoice
Once all the required conditions have been met, DTB will refund the full price of the item (s) within 30 days.
Returns will not be accepted without prior communication by email to: info@doubletroublebologna.it and relative authorization for the return from us.
Import duties and taxes are not included in the shipping costs. These charges are the buyer's responsibility. Please check the amount of these costs with your country's customs office. These charges are normally paid upon delivery or collection of the item.
The goods travel at the buyer's risk, therefore Messrs. Customers that any claim for damage to the goods must be communicated immediately upon receipt of the goods, signing the receipt with reservation indicating the type of damage.
The Customer is protected by the Italian legislation regarding the Right of Withdrawal (Legislative Decree 206/2005).
If for some reason the customer is not satisfied with the order he can exercise the right of withdrawal (refund, replacement of the article) within 14 working days from the date of receipt of the package.
The customer must ensure that he has complied with the following conditions of withdrawal:
The products must not have been used, modified, washed or damaged
The identification tag must still be attached to the products with the disposable seal
Inside the package there must be a purchase receipt and / or purchase invoice
Once all the required conditions have been met, DTB will refund the full price of the item (s) within 30 days.
Returns will not be accepted without prior communication by email to: info@doubletroublebologna.it and relative authorization for the return from us.
Import duties and taxes are not included in the shipping costs. These charges are the buyer's responsibility. Please check the amount of these costs with your country's customs office. These charges are normally paid upon delivery or collection of the item.
PRIVACY POLICY
The Customer is protected by the Italian legislation regarding the Privacy Policy (Legislative Decree 196/2003).
Item replacement due to shipping error:
The product replacement procedure due to a shipping error can be activated when a product other than the one the customer ordered and, therefore, not present in his order has been erroneously shipped by DTB.
The procedure can be activated within 7 calendar days from the date of delivery of the goods, the activation of the service can be carried out by sending an e-mail with the subject "incorrect shipment" to our e-mail address.
Before activating this service, it is advisable to compare what has arrived with the technical description of the article on our site, where you can view a detailed photo of each article and its main technical characteristics.
Shipping costs are borne by DTB.
The item must be returned in the state in which it was delivered, therefore without signs and writings of any kind on the packaging and without having been opened or used in any way; using a rigid box and special packaging to protect it from damage during transport.
The opening of the package will be allowed, insofar as it is indispensable, in the only case in which the packaging does not allow the verification of the ordered product with respect to the one delivered. In the event that the item on your purchase invoice is no longer available, you will be contacted by us who will undertake to issue a credit note paid to your bank or postal account or paypal depending on how the first payment was been received.
Item replacement due to shipping error:
The product replacement procedure due to a shipping error can be activated when a product other than the one the customer ordered and, therefore, not present in his order has been erroneously shipped by DTB.
The procedure can be activated within 7 calendar days from the date of delivery of the goods, the activation of the service can be carried out by sending an e-mail with the subject "incorrect shipment" to our e-mail address.
Before activating this service, it is advisable to compare what has arrived with the technical description of the article on our site, where you can view a detailed photo of each article and its main technical characteristics.
Shipping costs are borne by DTB.
The item must be returned in the state in which it was delivered, therefore without signs and writings of any kind on the packaging and without having been opened or used in any way; using a rigid box and special packaging to protect it from damage during transport.
The opening of the package will be allowed, insofar as it is indispensable, in the only case in which the packaging does not allow the verification of the ordered product with respect to the one delivered. In the event that the item on your purchase invoice is no longer available, you will be contacted by us who will undertake to issue a credit note paid to your bank or postal account or paypal depending on how the first payment was been received.
