Shipping & Returns
SHIPPING
Your order will normally be packed and shipped within 3-4 business days from the time you place your order. We deliver worldwide by Nexive Express. When your order is dispatched, you will receive a shipping confirmation by email including all shipment details. Your order will be delivered to your delivery address or your local delivery point. Orders are not shipped or delivered on weekends and holidays.
DELIVERY COST
United Kingdom: €14.90
EU countries: €14.90
USA and rest of the world: €14.90
RETURNS
Please note that we do not offer free returns. The return is possible but the shipping costs are charged to the customer.
To make a return, you will need to contact us via email.
We accept returns within 14 days of delivery, and will refund your purchase within 2 business days after receiving the returned items. In order to be accepted, returns must be unworn. All refunds are reimbursed back to the payment method that was used for the original purchase.
RESI
Return shipping costs are the responsibility of the purchaser.
Bags and clothing can be returned or exchanged unless they are custom made or have been customized. Tortellino, Butterfly and Raviolo key chains cannot be returned.
NO SHIPMENTS ARE MADE TO POSTAL BOXES OR POST POST
Although we rely on the best couriers, we are not responsible for any delays in delivery and for any inconvenience of force majeure.
CUSTOMER CARE
Payments
CREDIT CARD
Upon purchase, customers enter their credit card details into a secure electronic banking system. Purchases can be made via Visa, Visa Electron, MasterCard, Maestro, American Express, Diners or JCB.
CREDIT CARD SECURITY:
The Customer Service operators are in no way authorized to request or accept credit card numbers and / or details of validity of the same.
In order to guarantee greater protection on purchases made in the e-commerce sector, DTB recommends its customers to join the Verified By Visa and Mastercard Securecode services, requesting a PIN security code with which they can make their purchases in complete safety.
PAYMENT: PAYPAL
By choosing the PAYPAL payment method, the customer can pay directly through his Paypal account.
DTB accepts payments from verified Paypal accounts only.
The purchased goods will be sent only and exclusively to the ADDRESS VERIFIED BY PAYPAL.
BANK TRANSFER
By choosing the bank transfer payment method, the customer can pay directly by bank transfer to the following coordinates:
IBAN - IT97O0347501605CC0011950516 by Margherita Libouri.
DTB will ship the package only when the actual credit of the bank transfer takes place. To speed up the procedure, we ask you to send the bank transfer slip in advance by email.
